Alpha 11oz Mug

Customers are responsible for all shipping and handling fees (if applicable).

Customers are responsible for providing an accurate shipping address and location. The cost for shipping will be included in your order quote and invoice. Once an order is shipped through the carrier, all product handling and deliveries are the responsibility of the selected carrier.

Returns Policy

Free 14-day exchanges on shop designed inventory for Kioko Members; buyers with guest accounts are ineligible and return shipping fees will be their responsibility. Items must be returned in NEW, UNWORN condition and in it's original packaging.

Damaged Items

If the item is damaged upon delivery it can be replaced as long as KIOKO is notified of the damage within 72 hours of postal delivery. Please be sure that if you feel there was a mistake in your order on our part please reach out to our team within 72 hours of delivery (shown on tracking via the carrier) and we will do everything in our power to make it right. Please note that damage in transit is the responsibility of the carrier. If damage was rendered it is the customer's responsibility to submit a claim through the respective postal carrier for the quickest solution. See policies pages for guidance on submitting a damage claim.

Custom Products, Digital Files, TShirt Transfers, & Drinkware

Due to the customized nature of these products, Digital files, Drinkware & Custom Products are ineligible for returns or exchanges. If you experience any issues contact support at sales@kiokoclothingco.com.